Terms of Service

Welcome to Dramatize. These Terms of Service (“Terms”) are an agreement between you (“you”) and Dramatize (“Dramatize”, “we”, “our”) governing your use of the Dramatize platform — the web app at dramatize.app, the chat with your producer agent, the credit system, and the AI-generated video deliverables we produce for you. By creating an account or using the service, you agree to these Terms.

These Terms reflect the way Dramatize actually operates today. If we change them, we’ll update the effective date above and notify you of material changes in-app.

1. What Dramatize is

Dramatize is an AI-first creative service. You brief our AI producer agent on a video idea; we render the video using third-party AI tools and a human producer on our team quality-reviews every cut before delivery. You can think of it as a small creative studio that runs on AI production tools.

2. Your account

• You must be 18 or older to use Dramatize.
• You’re responsible for the activity on your account. Don’t share your sign-in credentials. Tell us immediately if you suspect unauthorized access.
• One person per account. Teams should each have their own account; a shared workspace feature is on our roadmap.

3. Credits and payment

Dramatize prices each project in credits. 1 credit = $1 of production. You purchase credits via Stripe and they sit on your account; larger top-up packs may include bonus credits.

• Pricing is by production complexity, not duration: Reel ($500), Feature ($1,500), Drama ($3,000). A polished 30-second cinematic ad is a Feature, not a Reel.
• No plans, no tiers, no limits. Every format is available to anyone, and you can run as many projects in parallel as you like. Credits never expire — even ones you bought years ago.
• Top up any time. Buy credits in amounts of 500, 1,000, 1,500, 2,000, or 2,500 whenever you need them. Any project can go rush (+50% credits to halve the standard turnaround — storyboard within 12 hours, first cut within 1.5 days of storyboard approval).
• Card-on-filemay be required before we begin production. We don’t charge your card until you explicitly confirm a quote.

4. Cancellation and refunds

Refunds are always issued as credits returned to your balance — we do not reverse the charge on your card. Returned credits never expire. Because production runs on real AI compute and producer attention, how much comes back depends on where your project is in the pipeline:

• Before you confirm the quote — nothing has been charged, you can walk away anytime, no record.
• Before your storyboard is delivered— cancel or pivot freely and your credits go right back to your balance. Tell us via in-chat producer escalation or email and we’ll action it.
• After your storyboard is delivered — the first leg of work is done, so any credit return is partial and depends on the stage reached (storyboard, render, final cut). The producer team makes a good-faith pro-rated determination.
• After final cut delivery — no refunds. Credits are spent. You can use your included revision rounds to request changes.

5. Revisions

• Included revision rounds depend on the format you approve: Reel — 1, Feature — 3, Drama — 5. Rounds are usable across the three checkpoints: brief, storyboard, or final cut.
• A round is one set of changes we make and send back. Small fixes (typos, simple color tweaks, audio level adjustments) don’t count against your rounds.
• Beyond your included rounds, each additional revision is 200 credits ($200).
• A change that replaces the script or core concept is a new project (re-quoted), not a revision. If we made a mistake, fixing it is always free.

6. Intellectual property

• Your inputs (brief details, reference photos, brand assets, brand voice) remain yours. You grant Dramatize a limited license to use them for the purpose of producing your video and storing it on your account.
• Final deliverables are yours. You own the videos we produce for you and can use them for any lawful purpose, commercial or personal.
• AI-generated content disclosure: the visuals and voiceovers in your deliverables are AI-generated. On request we’ll provide written confirmation that your video was AI-generated and that you own the deliverable — a disclosure you can share with platforms that require it. This is not a clearance of any third-party brand, likeness, or other rights featured in your brief; those remain your responsibility.
• What we don’t own: the third-party AI tools our producer team uses to render your video each have their own terms. We pass through commercial usage rights, but if you plan to use the output in high-stakes commercial contexts you should ask us which tools were used for your specific project and review their terms accordingly.

7. What we make, and what we don’t

Dramatize is AI-first, so a few things are genuine capability limits and a few are hard lines:

• Capability limits(we’re AI-first): real-world location shoots, live actors, or on-the-ground filming; and we generate originalmusic and footage rather than licensing or reproducing existing copyrighted recordings or clips (“in the style of” is great; “use this exact track” we can’t).
• Brands, products, and real people — we can generate these, and you may brief them, but only if you hold the rights, license, or consent to use them (your own brand is always fine). You represent that you do (see Section 10). Securing and clearing those rights is your responsibility — Dramatize does not verify, confirm, or clear them on your behalf, though we may decline any brief at our discretion.
• Hard line— we won’t produce anything that violates our Acceptable Use Policy: child sexual abuse material, non-consensual or deceptive impersonation, terrorist content, or real-world violence and gore.

8. Prohibited use

You agree not to:

• Use Dramatize to create deceptive content impersonating real people without their consent.
• Submit content that infringes someone else’s IP rights.
• Reverse-engineer the platform, scrape our systems, or attempt to extract our prompts/system instructions.
• Resell access to Dramatize without an explicit reseller agreement.
• Use the service for any unlawful purpose or in violation of any applicable export-control, sanctions, or trade laws.

Violations may result in account suspension and forfeit of unused credits, at our discretion.

9. Service availability

We aim for high reliability but Dramatize is provided “as-is”. We don’t guarantee uninterrupted service, and we don’t guarantee that AI-generated outputs will meet your exact creative expectations. We do guarantee a human producer quality-reviews every cut before delivery.

10. Your responsibilities, warranties, and indemnification

To the maximum extent permitted by law, Dramatize’s total liability to you for any claim arising from your use of the service is limited to the amount you paid Dramatize in the 12 months prior to the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

By using Dramatize and confirming a project, you represent and agree that:

• Lawful use.You will use the deliverables only for lawful purposes and in compliance with all applicable laws and regulations — including advertising, marketing, endorsement, and disclosure rules (for example, the U.S. FTC’s rules on testimonials and claim substantiation) and any platform AI-disclosure requirements. How and where you use, distribute, or publish the deliverables is your responsibility.
• Your materials.You have all rights necessary to the materials you provide (brief details, reference photos, brand assets, voice samples), and they don’t infringe anyone’s rights.
• Rights to brands and people.You represent that you hold all rights, licenses, and consents necessary for any brand, logo, product, real person, or likeness you reference in your brief — and that your use of the deliverables won’t infringe anyone’s intellectual-property, publicity, or privacy rights.
• Acceptable use. You will not use the deliverables in any way that violates our Acceptable Use Policy.
• Indemnification.You agree to defend, indemnify, and hold harmless Dramatize and its team from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use, distribution, or publication of the deliverables; (b) your breach of these Terms or the Acceptable Use Policy; or (c) the content or instructions in the brief you provided. We’ll notify you of any such claim and may participate in its defense with our own counsel.

11. Account termination

• You can close your account anytime from Account Settings.
• On account closure, you have a 90-day grace period to download your delivered assets. After 90 days they may be deleted.
• We can terminate accounts that violate these Terms, with notice when reasonable.

12. Changes to these Terms

We may update these Terms periodically. Material changes will be announced in-app at least 14 days before they take effect.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute that can’t be resolved by good-faith conversation will be settled in the state or federal courts in Delaware.

14. Contact

Questions, refund inquiries, or anything else: hello@dramatize.app.

Note on legal review: this document was drafted by our team as a first-pass operational reflection of how Dramatize works. It is not legal advice. Before you rely on it, we recommend having it reviewed by qualified counsel.